Gamers Online Store

Refund Policy

Our commitment to your satisfaction

Refund Policy

Eligible for Refund

Refunds may be approved in the following situations:

  • Failed Delivery Order not delivered due to system issues
  • Incorrect Product Wrong product delivered than ordered
  • Duplicate Payment Charged multiple times for one order
  • System Error Payment confirmed but order fails on our side
  • Service Provider Issue Verified issue from game service side

Not Eligible for Refund

The following scenarios do not qualify for refunds:

  • Correct Delivery Digital product successfully delivered
  • Wrong Details Provided Incorrect player ID, username, or server
  • Change of Mind No technical issue, customer regret
  • Time Limit Exceeded Request made beyond 24 hours
  • Game Account Issues Account ban or suspension by game publisher

Refund Process

Follow these steps to request a refund:

  1. 1
    Contact Support Immediately

    Reach out within 24 hours of transaction via contact page or email

  2. 2
    Provide Documents

    Submit order ID, payment proof, and detailed issue description

  3. 3
    Verification

    Our team verifies your claim within 24-48 hours

  4. 4
    Refund Processing

    Approved refunds are processed within 5-7 business days

Refund Timeline by Method

Digital Wallets (eSewa, Khalti, FonePay) 1-3 days
Bank Transfer 5-7 days

Important Notice

  • Always double-check your order details before payment
  • Verify player ID, game, and account information
  • Contact support immediately if any issue occurs
  • Keep payment receipts and transaction IDs for verification
  • Refunds cannot guarantee game item delivery if system provider has issues